To request service, call (512) 777-0021. Dispatch is available 24 hours a day. Have your location and lock or key details ready, then confirm availability and the quote before arranging a visit. For planned work, you can also prepare a callback request with the pricing worksheet.
Tell dispatch where you need help
Give the street address or your location, including access instructions for a parking garage or managed building. Say whether the problem is urgent or whether you are arranging planned work.
Describe what stopped working
For a vehicle, provide the year, make and model, and say whether a working key remains. For a home or business, describe the lock, door and any visible damage. If you need entry, be ready to establish your right to access the property or vehicle.
Confirm the plan before a visit
Ask about technician availability, timing and the service being proposed. Confirm what the quote covers, including a visit, labor, parts and any after-hours charge. If an inspection is needed before a final price, ask how that works.
Arrival timing and coverage depend on the request and current availability.
Not sure which service fits? Read the service guide or common questions. For an immediate threat to life or safety, contact emergency services.